User Support Request Form

Security or License related?

Yes No

Security or License Issue

Make sure you have the drivers installed. They can be found here.

Please describe your issue. Include screenshots of any errors you see.

If your key battery has died, please enter your shipping address below and a replacement key
will be sent along with a pre-paid return shipping label for your old key.

Shipping Address

If your license has expired, please attach a update request file.
For instructions on generating this file, click here.

Sub program:

Bug Report

Program Version:

(Example: TrackVu 2014.2.1, you can find this information in the about box.)

Description of unexpected behavior:

Attach simulation files necessary to recreate the issue.
(Your file will be used only to support your issue and must be a .zip)

Feature Request

Description of new behavior:

Anti spam: Enter the sum of 3+4 here: